Terms of service

1. Who we are

3dPrintsToronto is a 3D-print bureau operated from Toronto, Ontario, Canada. You can reach us at [email protected]. These terms, the refund and reprint policy and the privacy policy together form the agreement between you and us for each order.

2. What the service is

You may upload a file you have already sliced (.3mf or .gcode). When auto-slicing is available, you may instead upload an .stl, confirm that its coordinates should be interpreted in millimetres without scaling, and approve standard slicing with automatic orientation, arrangement and supports. When available, we automatically slice eligible unsliced or incomplete .3mf uploads. We show the resulting preview and quote from our published price formula before payment. A paid order enters our workshop queue; we assign its printer and start it after checking the machine and clearing its bed. Supplied sliced files keep their toolpath. Auto-sliced files use our standard settings, which may affect strength and surface finish. If the first attempt to slice an STL fails, we may make a limited mesh repair and retry once. Review the resulting preview before payment. You remain responsible for the model, intended dimensions and use.

Alternatively, you may choose a product. Its page starts with our reviewed 3D model and print summary. Standard products and unchanged reviewed values offer Add to cart or Pay now after you choose quantity and material. Changed dimensions, text or options require Generate preview: we validate that submitted snapshot and prepare a bounded private machine-ready file for the 3D preview and submitted-value summary. This configuration is not yet a job. Add to cart saves your selection and uses each figure's saved weight and quantity to calculate the price. Each uploaded plate counts as one complete figure. Review the prints and quote, then confirm and pay. We prepare the production plates after payment without changing your agreed print price. Pay now reuses the approved print file for unchanged values, or your reviewed generated file, and opens private order confirmation directly. Ordinary typing is not recorded. You never upload or execute SCAD source through this path.

A multi-plate .3mf is treated as one order (a plate block): every plate is quoted, paid and — before printing starts — canceled together.

3. Quotes, prices and payment

• The full price, including any minimum-order top-up, rush charge or shipping fee selected with the order, is shown before you pay. A later shipping upgrade is a separate payment whose current carrier rate and handling fee are shown before that payment. Where sales tax applies, it is shown at checkout.
• A quote is valid for 24 hours; after that, re-upload your file or submit and confirm a fresh product configuration.
• Print-order payment is taken in full through Stripe Checkout before printing starts. A completed pickup order may use a second Stripe Checkout for shipping only; it does not change the original quote or payment. We never see or store your card details.
• Turnaround estimates (including rush tiers) are estimates unless we confirm a deadline with you by email. Rush charges buy queue priority, not a guaranteed clock time.

4. Your file or confirmed product values

Pre-sliced intake is the deal at the core of this service: you control the slicing, so you own the slicing outcome. You are responsible for making sure your file is sliced for the printer, plate and material shown on the upload page — supports, orientation, adhesion, wall counts and everything else the slicer controls. Our automated checks catch obvious mismatches; they do not judge whether your print will succeed. What happens when a print fails — and whose failure it is — is set out in the refund and reprint policy.

For a product, we control generation and slicing. You remain responsible for choosing or entering the dimensions, wording and options you intend, inspecting the reviewed 3D model and values or the private generated preview and submitted-value summary for changed values, and explicitly confirming your selections for the order. A correctly made part is not defective merely because a confirmed value does not fit an unmeasured space or confirmed text was not what you intended.

5. What we will not print

We refuse, cancel and refund (before printing) any job that is or appears to be:

• a firearm or firearm part — including receivers, frames, magazines, suppressors and conversion devices. Manufacturing or possessing these, and sharing print files for them, is a criminal offence in Canada;
• any other weapon, or a part whose evident purpose is a weapon;
• something you do not have the rights to reproduce — counterfeit goods, trademarked or copyrighted designs printed without permission;
• a part presented as certified for a regulated use (medical, food-contact, structural, aviation) — see section 8;
• anything illegal to make, own or sell in Ontario.

We may refuse any job for any reason before printing starts; if we do, you get a full refund. Suspected illegal jobs may be reported to police.

6. Your content and intellectual property

• You keep all rights to the files you upload.
• You grant us a limited licence to store, process and print your file solely to fulfil your order (including free reprints). We do not share your files or print them for anyone else. Accepted original uploads, their order slice files and previews are retained without an automatic deletion deadline, as described in the privacy policy.
• You confirm you have the right to print what you upload. If someone claims your print infringed their rights, that claim is yours to answer: you agree to cover the costs and damages we incur because of it.
• Our product source stays ours and is not downloaded or licensed to you. Generated STL and processing geometry-only .3mf intermediates are temporary and deleted immediately after previewing or slicing. Immutable normalized admin source .3mf files remain privately retained with their versions. Pending configuration and cart files, their private preview data and generated-only order files follow the bounded retention schedule in the privacy policy.
• You may use your private configuration/order page and finished print for the purpose described when ordering. Deliberately submitted values may be used in sanitized product analytics; the exact configuration you confirm remains part of your private order record. We do not collect keystrokes or unsent edits.

7. Reprints, refunds and cancellations

Every print is custom-manufactured from your file or confirmed product values, so refunds work differently than for shelf goods. The short version: cancel any time before printing starts for a full refund; once printing starts there are no change-of-mind refunds; if a print fails because of us, we reprint it free — and refund it if the reprint fails too. The full policy, including what counts as our failure, a supplied-file slicing failure, or an incorrect customer-confirmed value, is the refund and reprint policy, which is part of these terms.

8. Printed parts are not certified parts

We sell FDM prints produced with reasonable care and skill. Layer adhesion, dimensional accuracy and strength vary with geometry, selected values, material and slicing. Printed parts are not tested or certified for any use, and must not be relied on for safety-critical, load-bearing, medical, food-contact or similar applications. Nothing in this section reduces the quality promise in the refund and reprint policy or any warranty the law implies that cannot be excluded.

9. Pickup, shipping and uncollected prints

• Pickup is in downtown Toronto. When the whole order is ready, its private fulfillment page shows the address and available Toronto-time appointments. Your pickup is booked only after the page confirms the selected time.
• You may choose Canada Post shipping with the original order or, for a completed pickup order, pay separately to switch to shipping. The selected service, current parcel rate and handling fee are shown before the relevant payment. A shipping upgrade releases any booked pickup only after Stripe confirms payment. Transit estimates begin after carrier hand-off and are not print-completion promises. Tracking is posted to your job page after we create the label. Risk in the parts passes to you on carrier hand-off, subject to rights that law does not allow us to exclude.
• We hold finished prints for 30 days after we tell you they are ready. After 30 days uncollected prints may be disposed of and the order is not refundable. If you need longer, email us before the window closes — we are flexible when asked.

10. Accounts and guest orders

• Your email address is your account: signing in is a one-time code, and there is no password. Every upload and product Preview submission needs a working email. A Preview submission is still only a private configuration; quote, receipt, ready-for-pickup notice and sign-in use the same identity after confirmation creates the job.
• Guest orders get a private status link. Anyone with that link can see the order, so share it carefully. Signing in with the same email later attaches your order history automatically.

11. Our liability

For any order, our total liability is capped at the amount you paid for that order, and we are not liable for indirect losses (lost profits, lost time, the cost of the deadline your part missed). This cap does not apply where the law does not allow it — nothing in these terms excludes liability for fraud, for death or personal injury caused by our negligence, or limits any right you have under the Ontario Consumer Protection Act, 2002 that cannot be waived.

12. Changes to these terms

We may update these terms; the effective date at the top moves when we do. Changes apply to orders placed after the change, never retroactively.

13. Governing law

These terms are governed by the laws of Ontario and the federal laws of Canada that apply in Ontario. Disputes belong to the courts of Ontario — though we would much rather you email us first; almost everything is fixable with a conversation.

14. Contact

Questions about these terms: [email protected].